This Shipping Policy outlines the terms and conditions related to the processing, shipment, and delivery of orders placed through Nuvia™.
By placing an order on our website, you agree to the terms set forth below.
Order Processing
All orders are processed within 24 to 48 hours, excluding weekends and public holidays.
Orders placed after business hours, on weekends, or on recognized holidays will be processed on the next available business day.
While we make every effort to ensure timely processing, Nuvia™ does not guarantee exact processing times and shall not be held liable for delays caused by high order volumes, inventory constraints, or unforeseen operational issues.
Shipping & Delivery Timeframes
Once processed and shipped, orders are typically delivered within 7 to 12 business days.
Delivery times are estimates and may vary depending on factors including, but not limited to:
- Destination location
- Carrier performance
- Customs processing (for international shipments)
- Weather conditions
- Peak seasons or high-demand periods
Nuvia™ is not responsible for delays resulting from external factors beyond our control.
Shipping Coverage
We currently ship to customers within the United States and select international destinations.
It is the responsibility of the customer to ensure that the shipping address provided at checkout is complete and accurate. Nuvia™ shall not be held responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.
Tracking updates are provided directly by the carrier and may take several days to appear in the system.
Shipping Costs
Shipping costs, if applicable, will be clearly displayed at checkout prior to completing your purchase.
In promotional cases where free shipping is offered, such conditions will be specified on the website.
Lost, Stolen, or Delayed Packages
Nuvia™ is not responsible for lost or stolen packages confirmed as delivered by the carrier.
If your package is marked as delivered but not received, you must contact the shipping carrier directly to initiate an investigation.
In cases of significant delay or delivery issues, customers may contact us at:
contact.nuviacare@gmail.com
We will make reasonable efforts to assist but do not guarantee replacement or refund in such cases.
Customs, Duties, and Taxes
For international orders, customs duties, taxes, or import fees may apply depending on the destination country.
These charges are the sole responsibility of the customer and are not included in the purchase price or shipping cost unless explicitly stated.
Nuvia™ has no control over customs procedures and cannot guarantee clearance times.
Refused or Undeliverable Shipments
If a package is refused or returned due to an incorrect address, failure to pay customs fees, or inability to deliver, the customer may be responsible for:
- Return shipping fees
- Original shipping costs
- Any additional handling charges
Refunds, if applicable, will be issued only after the returned package has been received and inspected.
Policy Updates
Nuvia™ reserves the right to update or modify this Shipping Policy at any time without prior notice.
Changes will take effect immediately upon posting on this page.